People Capital

In The Expertise Economy, “People Capital” names the book’s operational thesis: that people are the differentiator in a business, not a commodity, and that their capability should be measured rather than assumed — the Quantifying Human Capital move. The page records Apple’s framing of this: as VP of Retail Stephanie Fehr put it, “If you’re going to employ people anyways, why not make them the differentiator? They’re not a commodity… It’s just a huge developmental advantage for people here.” Treating workforce capability as a balance-sheet asset to be developed and tracked is the through-line linking this idea to the book’s larger argument about Continuous Learning and the Skills Quotient.

Where this appears

• The Expertise Economy — paired with Quantifying Human Capital as the book’s core thesis that people are a measurable differentiator, illustrated by Apple’s retail-development stance.