Kyle Harrison
research-paper
Emotional Labor- Regulating Emotions for a Wage
TL;DR — A short review of what research shows about the cost of having to display emotions you don’t feel at work.
How much weight it carries: A peer-reviewed review article in Current Directions in Psychological Science; a good summary of a large literature.
Where this came from
- Will Manidis’s “most underrated PDF” thread, July 2023 — routing record: The Most Underrated PDF on the Internet (July 2023)
7 pages. A copy is archived locally against link rot; the header links the original source.